Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experiences, remember preferences, and provide analytics information.

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2. How We Use Cookies

Feedbackplatform uses cookies and similar technologies to:

• Keep users signed in.
• Maintain platform security.
• Remember user preferences.
• Measure website performance.
• Analyze visitor behavior.
• Improve our Services.
• Identify technical issues.

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3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for core website functionality and cannot be disabled through our systems.

• User authentication.
• Session management.
• Security protection.
• Fraud prevention.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website and Services.

We use analytics tools to measure:

• Page visits.
• Traffic sources.
• User journeys.
• Performance metrics.
• Feature usage.

Preference Cookies

These cookies remember settings and preferences to improve your experience.

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4. Google Analytics

Feedbackplatform uses Google Analytics, a web analytics service provided by Google LLC.

Google Analytics helps us understand how visitors use our website and Services.

Information collected may include:

• Pages visited.
• Session duration.
• Device information.
• Browser information.
• General geographic location.
• Traffic source information.

Google may process this information in accordance with its own privacy policies.

You can learn more about Google Analytics at:

https://policies.google.com/privacy

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5. Hotjar

Feedbackplatform uses Hotjar to better understand how visitors interact with our website.

Hotjar may collect information relating to:

• Clicks.
• Scrolling behavior.
• Navigation patterns.
• Device information.
• Browser information.
• Anonymous usage behavior.

Hotjar may provide:

• Heatmaps.
• Session recordings.
• Usage analytics.
• Feedback collection tools.

More information about Hotjar can be found at:

https://www.hotjar.com/legal/policies/privacy/

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6. Third-Party Cookies

Some cookies may be placed by trusted third-party service providers used by Feedbackplatform.

These providers may include:

• Google Analytics.
• Hotjar.
• Payment providers.
• Security providers.
• Infrastructure providers.

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7. Managing Cookies

Most web browsers allow you to:

• View stored cookies.
• Delete cookies.
• Block cookies.
• Restrict third-party cookies.

Please note that disabling certain cookies may affect website functionality and user experience.

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8. Consent

Where required by applicable law, Feedbackplatform will request your consent before placing non-essential cookies on your device.

You may withdraw or modify your cookie preferences at any time through our cookie settings tool, where available.

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9. Changes to This Policy

We may update this Cookie Policy from time to time.

Updated versions become effective upon publication on our website.

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10. Contact