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Find answers about FeedbackPlatform, Review Hub and Reputation Profiles.Need more help? Contact us by email.
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Frequently Asked Questions
FeedbackPlatform helps businesses collect more reviews, capture private feedback and improve their online reputation through a Review Hub and public Reputation Profile.
Customers first choose a star rating. Customers who select 4 or 5 stars can be sent to your selected review platforms. Customers who select 1 to 3 stars are invited to leave private feedback.
A Reputation Profile shows website trust information such as trust score, trust signals, review sources, social profiles and website details. Businesses can claim and manage their profile.
Yes. You can customize your logo, brand color, headline, intro text, review destinations, private feedback text and optional offer.
You can add review destination links for supported platforms such as Google Reviews, Trustpilot and other review sources available in your dashboard. Here is the full list of supported review platforms.
Lower ratings are sent to a private feedback form so businesses can understand and resolve issues before asking for a public review.
No. FeedbackPlatform does not post reviews automatically. Customers always decide whether they want to publish a review on the external review platform.
We currently provide support by email. We usually respond within one business day.