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Privacy Policy

This Privacy Policy explains how Feedbackplatform collects, uses, stores, and protects personal information.

Last updated: 22-06-2026

1. Who We Are

Feedbackplatform ("Feedbackplatform", "we", "our", or "us") is a reputation management and customer feedback platform.

We are committed to protecting your privacy and processing personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

Depending on how you use our Services, we may collect:

  • Name and contact information.
  • Email address.
  • Business information.
  • Account credentials.
  • Billing information.
  • IP address.
  • Browser and device information.
  • Usage and activity data.
  • Customer feedback and review content submitted through the platform.

3. How We Collect Information

We collect information when you:

  • Create an account.
  • Purchase a plan.
  • Contact us.
  • Use our widgets.
  • Submit feedback.
  • Visit our website.
  • Interact with our Services.

4. How We Use Information

We use collected information to:

  • Provide and operate our Services.
  • Create and manage user accounts.
  • Process payments.
  • Provide customer support.
  • Improve platform performance.
  • Prevent fraud and abuse.
  • Maintain platform security.
  • Comply with legal obligations.
  • Communicate important service updates.

5. Legal Basis for Processing

Where required under GDPR, we process personal data on one or more of the following legal grounds:

  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate business interests.
  • User consent where required.

6. Payment Processing

Payments may be processed through third-party payment providers such as Mollie.

Feedbackplatform does not store full payment card information. Payment providers process payment data under their own privacy policies and security standards.

7. Review and Feedback Data

Businesses using Feedbackplatform may collect customer feedback and reviews through our platform.

Users are solely responsible for ensuring they have an appropriate legal basis for collecting, processing, and displaying customer feedback.

Feedbackplatform acts solely as a technology provider and does not verify the accuracy, authenticity, or legality of review content submitted by users.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Maintain user sessions.
  • Remember preferences.
  • Measure website performance.
  • Improve user experience.
  • Protect platform security.

You may disable cookies through your browser settings, although certain features may no longer function properly.

9. Sharing Information

We do not sell personal data.

We may share information with:

  • Payment providers.
  • Hosting providers.
  • Infrastructure and cloud providers.
  • Security providers.
  • Professional advisers.
  • Government authorities where legally required.

10. International Transfers

Some service providers may process data outside your country.

Where applicable, we implement appropriate safeguards required under GDPR for international data transfers.

11. Data Retention

We retain personal information only as long as necessary to:

  • Provide Services.
  • Maintain accounts.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements.

Data may be deleted, anonymized, or aggregated when no longer required.

12. Security

Feedbackplatform implements reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

No online service can guarantee absolute security.

13. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Delete your data.
  • Restrict processing.
  • Object to processing.
  • Request data portability.
  • Withdraw consent.
  • Lodge a complaint with a supervisory authority.

14. Children's Privacy

Feedbackplatform is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

15. Third-Party Services

Our Services may contain links to third-party websites, services, or platforms.

Feedbackplatform is not responsible for the privacy practices or content of third-party services.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions become effective upon publication on our website.

17. Contact

If you have questions about this Privacy Policy or your personal data, please contact:

Feedbackplatform
Email: support@feedbackplatform.io
Website: https://feedbackplatform.io
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